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Frequently asked questions

frequently asked questions

  • What payment methods do you accept?

    We accept US Dollar payment methods in the following ways. By Debit Card, Credit Card Electronic Funds Transfer (EFT) Telegraphic Transfer (TT)

  • Are my details safe?

    We take pride in protecting our members’ details. All our member details are highly encrypted, safe, and secure and we will never sell or give your details to any third parties

  • What are taxes, duties etc., that i have to pay?

    As tax regulations vary from country to country, it is your responsibility to pay any Income tax required by your country’s tax laws on any profits you make on crypto currency transactions

  • Where are you located?

    We are located in Australia and operate under Australian laws.

  • How do i contact you if my question is not answered here?

    You can contact us directly from our website’s Contact Us link, or you can email us at support@australianexchangeplatform.com.

  • How soon do you usually answer my contact or email?

    Depending on the workload for our team, we usually endeavour to answer every enquiry within 24 working hours, not including weekends and Australian Public holidays.

  • Can i cancel my account at any time?

    Yes, you can cancel your account at any time. To do so, just send an email to us at support@australianexchangeplatform.com, requesting us to cancel your account. If you do so, all your information will be deleted from our servers, and we will notify you via email once this has been done. After that, you will not be able to log in anymore. Should you wish to re-join, you will have to register as a new member and fill in all details.

  • Can i get a refund for any purchases of tokens which i have purchased?

    We are sorry, but once you have purchased Tokens, they are your property, and no refunds can be made. You can only sell your Tokens through authorised exchange platforms.